Privacy Policy

Last updated: August 9, 2026

GarmentOS is the business operations platform developed and operated by DEEZ, a business registered in Sri Lanka, to support fashion commerce operations for DEEZ-owned brands. This policy explains what information we collect, why we use it, how we protect it, how long we keep it, and how customers and platform users can exercise their privacy rights.

Information We Collect

Depending on how the platform is used, we may process:

• Customer messages, comments, replies, names, sender or open IDs, account identifiers, timestamps, media references, and conversation history received from connected channels such as Facebook, Instagram, Messenger, WhatsApp, and TikTok.
• Connected business account information, authorization scopes, webhook events, publishing status, and delivery records needed to operate approved integrations.
• Order details such as selected products, sizes, colors, quantities, delivery details, and payment method preferences.
• Product content, generated images, captions, post history, and publishing logs.
• Staff account information used to authenticate and audit actions inside the platform.

How We Use Information

We use information to:

• Reply to customer messages and comments.
• Provide product information, order support, and customer service.
• Create, review, publish, and monitor brand content.
• Maintain security, prevent abuse, and keep audit records for business operations.
• Maintain authorized social-platform integrations and respond to customer privacy or deletion requests.

Connected Social Platform Data

When DEEZ connects Facebook Pages, Instagram accounts, WhatsApp accounts, or TikTok Business Accounts, GarmentOS may receive data through the platform's approved APIs and webhooks. We use this data only to provide authorized business messaging, comment management, content publishing, customer support, and related commerce operations for the connected DEEZ brands. We do not use connected-platform data to build advertising profiles or sell personal data.

TikTok Business Messaging Data

For authorized TikTok Business Accounts, GarmentOS may process customer messages, comments, replies, account and conversation identifiers, display names, timestamps, media references, webhook events, and message delivery records. This information is used to show conversations to authorized DEEZ support staff, prepare or send customer-service replies, manage comments, and maintain the security and reliability of the integration.

Sharing

We do not sell personal information. We may share information with service providers that help us run hosting, databases, analytics, messaging, or customer support, and only as needed to operate the platform or comply with legal obligations.

Security

We use reasonable administrative and technical safeguards appropriate to the information we process. These include encrypted network connections, managed hosting and database controls, authenticated staff access, least-privilege authorization, audit records, and restricted access to integration credentials. No method of storage or transmission is completely secure, but we review and improve these controls as the platform evolves.

Retention

We keep information only for as long as it is needed for active customer support, order fulfillment, security, dispute handling, legal obligations, and legitimate business records. We delete or anonymize connected-platform data when it is no longer required. When an account is disconnected or authorization is removed, we stop collecting new data and review stored data for deletion or anonymization unless continued retention is legally required.

Your Choices

Customers may request access, correction, or deletion of personal information related to their conversations or orders. They may also object to or ask questions about our processing. See our Data Deletion page for instructions. We may need to verify the requester's identity before completing a request.

How To Delete Your Data

To delete your data, email dileepa@deez.lk with the subject line Delete My Data. Include the brand page you contacted and any order ID, phone number, or message date that helps us locate your records.

Contact

Email dileepa@deez.lk for privacy or data-security questions. DEEZ's registered business address is 460/2, Temple Road, Bingiriya, Sri Lanka.